Cancellation & Refund Policy

Effective Date: August 10, 2026

Customer Support Commitment: While Activsaga operates under a strict no-refund policy for subscription charges, we are deeply committed to customer satisfaction. If you encounter any issues, billing concerns, or unique circumstances, please reach out to our support team at hello@activsaga.com. We will review your situation with care and do our absolute best to resolve and support your concern.

1. Free Trial & Risk-Free Evaluation

Activsaga provides a 14-day free trial for all new gym business registrations. No credit card is required to initiate a trial. This trial allows gym administrators to thoroughly evaluate all platform features — including member management, multi-outlet administration, financial accounting, equipment catalog tracking, and trainer portals — prior to committing to a paid subscription.

2. Subscription Cancellation Policy

Gym administrators (Tenant Owners) have full control over their account subscription and may cancel at any time:

Self-Service Cancellation: You can cancel your subscription directly through your tenant account management dashboard.
Access Period: Upon cancellation, your tenant workspace and multi-outlet management features remain fully accessible through the end of your current paid billing cycle.
No Auto-Renewal After Cancellation: Once canceled, your subscription will not renew for subsequent billing periods.

3. Refund Policy

Activsaga is a Software-as-a-Service (SaaS) platform that provisions immediate system resources, multi-tenant database isolation, and cloud infrastructure upon subscription activation:

Non-Refundable Payments: All subscription payments, tier upgrades, and renewal charges are final and non-refundable. We do not provide prorated refunds or credits for partially used billing cycles.
Exceptions & Support Resolution: If you believe a billing error has occurred or if you experience technical issues preventing platform usage, please contact our dedicated support team. While standard refunds are not offered, we review every customer issue individually and will work diligently to find a fair solution or provide appropriate account support.

4. Data Export & Post-Cancellation Grace Period

We respect your business data ownership. Following subscription cancellation or expiration:

Data Export Rights: You retain full rights to export your member rosters, financial ledgers, equipment logs, and transaction records via built-in CSV export tools.
Grace Period: A grace period is provided after cancellation before tenant accounts transition to read-only or permanent deactivation, allowing sufficient time to archive your business data.

5. Contact & Support Assistance

If you have questions regarding your subscription, cancellation process, or billing concerns, please contact our support team. We are always ready to assist:

Email: hello@activsaga.com